Questions?

Review the most commonly asked questions below. If you don’t see yours addressed please feel free to contact us at customerservice@samaritanmd.com

What is the difference between telemedicine and a “brick-and-mortar” clinic?

The biggest difference is convenience. You can begin the treatment process for a wide variety of conditions from the comfort of home without spending extra time traveling to, or waiting to be seen in a doctor’s office. Additionally, some services may not even require a live visit with a provider, and in this instance it is an asynchronous interaction with the providers, making the process even faster. A telehealth visit is also lower cost, with no insurance hassles.

What makes us unique?

We believe that virtual personalized healthcare should be accessible to everyone. We strive toward excellence of care at every level of service we provide. Our personalized delivery of care begins with our caring patient support team. Every healthcare provider at SamaritanMD offers individualized health programs and services. 

Additionally, if medications are needed as part of your care, we have developed relationships with pharmacies in order to help bring down the cost of medicine for you.

Who are the SamaritanMD medical providers?

SamaritanMD healthcare providers are licensed in all states, and include physicians, physician assistants, nurse practitioners and advanced registered nurse practitioners. 

Should SamaritanMD replace my primary care physician?

SamaritanMD is not intended to replace your primary care provider. You always need to continue to work with your local primary care provider, and/or any additional providers involved in your care. We encourage you to inform your medical provider(s) that you are receiving complementary care with SamaritanMD. If there is ever a need, please contact our customer service support team at 800.268.7713 (option 1) directly to sign a release of records with SamaritanMD, in order for us to share your medical information with your other healthcare providers.

Will the consultation with my provider be via audio, video, or messaging?

All consultations may vary in their mode of delivery, these include synchronous or asynchronous. Synchronous consultation may include audio and/or video, while asynchronous interaction may include direct messaging. You will  always receive communication from us prior to the appointment on how your service is delivered. 

When are SamaritanMD telehealth services available?

We are available every day, Monday-Sunday, between 6AM and 7PM Pacific Time. 

How quickly is my health history reviewed by the medical provider?

It depends on the nature of your appointment. In the case that you are meeting with the provider in a synchronous interaction, audio and/or video, your information will be reviewed prior to your appointment. If this is an asynchronous interaction, your health history information will be reviewed within 24-48 hours.

What is the length of the consultation and to receive treatment?

One of the advantages of SamaritanMD is the ability to receive care in a fraction of the time it would take for a traditional appointment and doctor visit. You can create an account, complete your telehealth visit, and receive your treatment plan and/or medication on the way to your doorstep in no time.

How do I join the telehealth visit?

In the case of a video telehealth consultation, and at the time of your appointment, you will receive a private link to be connected to a virtual waiting room and your healthcare provider directly. In the case of an audio-only consultation, and at the time of your appointment, you will be asked to call us directly at 800-268-7713, and a front desk support team member will connect you with your provider. 

Are there any age limits on telehealth services with SamaritanMD?

You must be at least 18 years of age to work with SamaritanMD. If you are under the age of 18, please do not attempt to register with us, or provide us with any of your personal information. If you believe we have collected personal information from someone under the age of 18, please contact us immediately at customerservice@SamaritanMD.co, or call us directly at 800.268.7713, option 1.

Privacy and security

Your information is absolutely confidential with SamaritanMD. We adhere to all required state and federal guidelines regarding your privacy and security, which includes your payment and personal health information. Your information is never shared. To learn more, please review our terms of use, HIPAA notice, and privacy policy.

What do I do if I have a medical emergency?

If you are experiencing a medical emergency, please call 911.

Are the medications you prescribe safe? Is this a safe way to receive treatment?

All medications that we recommend are reviewed by our medical provider team to be the safest and most effective treatment option for you. 

How do I find out more information about the medication prescribed to me?

You will receive detailed instructions with any prescription. If you would like to speak to a pharmacist, or have additional questions, please call the number on your prescription bottle from the pharmacy. 

Do my current medications or supplements interact with my SamaritanMD treatments?

We request that you report all of the medications (both prescription and non-prescription), vitamins, and/or dietary supplements that you take while completing the health questionnaire forms. Additionally, please discuss these with your provider, in order to help determine the best course of treatment for you.  If you have additional questions, please contact our customer service support team and we will be happy to assist further.

Can I get my treatment sent to a local pharmacy?

Yes

How do I change my pharmacy?

During your appointment with the provider please let them know that you would like to have the prescription sent to your local pharmacy. If you have any additional and/or follow up questions, please reach out to our customer service support team at 800.268.7713, (option 1). 

How do I get a refill on my prescription, and do I have to have a follow-up visit each time I want to refill my prescription?

Our goal is to make your entire SamaritanMD experience as easy and convenient as possible. The label on your prescription bottle will list the exact number of refills remaining. If there are refills available, the pharmacy will continue to fill your prescription as is recommended by your provider.  However, if there are no refills left on your existing prescription, you will be required to complete a follow-up appointment, in order for the provider to determine whether your current plan is appropriate and/or if it needs to change. If you need to schedule a follow up appointment, please do so by contacting us at 800.268.7713 (option 1).

Do I need to be home and sign the package to receive my medication in the mail?

You will be notified if signatures are required upon delivery of certain medications, otherwise the package will be left at your doorstep for convenience.

What is the contact information for the pharmacies?